Refund Policy

At IJ Wireless, we strive to ensure that our customers have a seamless and satisfactory experience with our products and services. We understand that there may be instances where you need to request a refund. Below is our refund policy to provide clarity on how refunds are processed.

Refund Eligibility

Refunds are available under the following conditions:

• The request for a refund is made after payment has been completed.

Refund Process

To request a refund, please follow these steps:

1. Contact our customer support team at cs@ijwireless.us
2. Provide your order details, including the order number and the reason for the refund request.
3. Our team will review your request and process it accordingly.

Refund Amount

Please note that a service charge of 15% will be deducted from the total amount paid. This fee covers administrative and processing costs associated with the refund. The remaining balance will be refunded to the original payment method used during the purchase.

Example Calculation:

• If you paid $100 for a service or product, a 15% service charge ($15) will be deducted.
• You will receive a refund of $85.

Refund Timeline

Once your refund request is approved, please allow 5-10 business days for the refund to be processed and reflected in your account. The exact timeline may vary depending on your bank or payment provider.

Non-Refundable Items

The following items are non-refundable:

• SIM cards that have been activated.
• Packages or services that have been fully utilized.

Thank you for choosing IJ Wireless. We appreciate your business and are here to help ensure your satisfaction.